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How to get started with Physiotherapy

(And have it covered by Insurance)

Your Recovery Journey Starts Here

Getting the right care shouldn’t be complicated — or costly.
If your physiotherapy sessions are covered by insurance, you’ll just need a doctor’s referral before visiting us. Don’t worry, we’ve made the process simple and fully online.

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Since 2013, Pinnacle Family Clinic has been delivering trusted healthcare across Singapore with over 20 conveniently located clinics. Serving over 1 million patients, they make quality care accessible, simple, and reliable.

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They bring all your healthcare needs together under one roof—from family medicine and health screenings to vaccinations and telemedicine. No more juggling multiple appointments or providers.

Their experienced medical team, led by Dr. Mok Boon Rui, works collaboratively to ensure consistent, high-quality care every step of the way.

Integrated care. Expert guidance. Your health, simplified.

Step-By-Step Guide

Step 1: Book a Quick Teleconsult

Visit the Pinnacle Family Clinic App to start your consultation from home.


You can connect with a doctor online — no need to visit in person.

Enter code “REFRESHP” during teleconsult ,the clinic will know you may need physiotherapy at Refresh Physiocare.

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Step 2: Speak with a Doctor

During your teleconsult, share your symptoms or injury details (e.g. date of injury, what kind of injury).


The doctor will assess your condition and, if needed, provide a referral letter for physiotherapy.

Telemedicine Consultation Scene

Step 3: Get Your Referral Letter

Once issued, your referral letter will be sent digitally or available for download.


This document allows your physiotherapy treatment to be recognised for insurance claims. (Check with your insurance company for necessary documents).

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Step 4: Begin Your Recovery at Refresh Physiocare

Bring your referral letter to your first session at Refresh Physiocare.


Our registered physiotherapists will create a personalised recovery plan tailored to your needs.

Physical Therapy Session
Physical therapy session

That's it! You're all set. 

No complicated paperwork, no waiting lines.
Just expert care — made easy, accessible, and online.

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Frequently Asked Questions

What our patients say

Why Choose Refresh Physiocare?

Personalised treatment plans

Trusted by professionals and the community

Expert physiotherapy guidance

Holistic & preventive approach

Innovative & comprehensive

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Ready to Begin?
Get your referral today and take the first step toward recovery.

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